At this time, our buses aren’t equipped with motorized lifts for scooters or wheelchairs.
Your comfort and enjoyment are important to us, so please let us know in advance if you have any medical or special needs, and we’ll make every effort to accommodate you.
If you’re hearing impaired, please inform your tour guide at the tour’s start so we can make the necessary arrangements. We’re
happy to provide a tour script to ensure your full participation and enjoyment.
According to the ADA, a service animal is a dog trained to perform tasks for an individual with a disability. If you have a
service animal, we’ll make the necessary accommodations. However, pets are not permitted on our tours.
Ensuring your safety is our top priority. Our staff is trained to provide excellent customer service and ensure all guests feel
comfortable throughout the trip. You can expect a safe, comfortable, secure, positive, and enjoyable experience from
beginning to end. Additionally, all buses are thoroughly cleaned and disinfected after each ride.
Your health and well-being are paramount. If you have personal health concerns, please prioritize your safety. While we strive to
provide a safe environment for enjoying cannabis, we understand if you prefer not to partake. Simply enjoying the tour without
smoking is absolutely fine with us!
You have the flexibility to cancel your tour with written notice via email up to 48 hours before the tour start time for a full refund.
Unfortunately, we are unable to provide refunds for cancellations made less than 48 hours before the tour.
For private tours, any changes made within 48 hours of the start time will not be accepted, and all deposits are non-refundable.
Should you need to reschedule your tour, please notify us via email at least 48 hours before your trip. Each booking is eligible for one reschedule only. Missed the rescheduling deadline? Unfortunately, we won’t be able to accommodate further changes or offer refunds.
In the case of inclement weather resulting in tour cancellation, you’ll have the option to reschedule or receive a refund.
We’ll provide you with a contact number for your driver in case you’re running behind. However, if you miss the pickup, the driver will be unable to return, and no refunds or reschedules will be offered at that point.
Refund Timeframe Policy
All refund requests must be submitted within 30 days of the original purchase date. Customers are required to provide all necessary payment and contact information to process the refund.
If a refund request is approved but the customer fails to provide the required payment details within the 30-day period, the refund will be considered forfeited, and no further action will be taken.
After 30 days from the date of purchase, no refunds, credits, or exchanges will be issued, regardless of the circumstances.
Box the Bus Tours reserves the right to deny refund requests that do not meet the conditions stated above.
